Cancellation Conditions for Meetings & Events

Van der Valk Hotel Cuijk-Nijmegen

Cancellations must be submitted to us in writing and dated; no rights can be derived from verbal cancellations. The date on which the cancellation is received by email will be considered the official cancellation date. The total reservation value, based on the most recent confirmation of the group, event or conference, forms the basis for the amount due by the client.

These cancellation conditions apply:
a) In case of cancellation of the entire event
b) In case the duration of the event is shortened, resulting in a reduced reservation value

Cancellation charges for hotel and/or conference accommodation:

• More than 3 months prior to arrival: 0%

• More than 2 months prior to arrival: 15%

• More than 1 month prior to arrival: 35%

• More than 14 days prior to arrival: 60%

• More than 7 days prior to arrival: 85%

• 7 days or less prior to arrival: 100%

Changes in the number of hotel and/or conference accommodations:

• Up to 1 month prior to arrival: unlimited changes to the number of guests possible

• Up to 5 working days prior to arrival: maximum reduction of 10% of the reserved number of guests

• Up to 24 hours prior to arrival: maximum reduction of 5% of the reserved number of guests

• Less than 24 hours prior to arrival: no free-of-charge changes possible

An increase in the number of guests is possible free of charge, subject to availability.

If no changes are communicated, the last stated number of guests will be considered binding. All changes and additions must be confirmed by email to sales@hotelcuijk.nl.

We advise you to inform us as soon as possible of any changes to your reservation in view of our cancellation conditions.

No-Show:
In case of no-show, we are obliged to charge 100% of the reservation value, including breakfast and F&B costs, but excluding tourist tax.

Payment Terms:

• For a confirmed reservation with a total value exceeding €7,500, Van der Valk Hotel Cuijk-Nijmegen reserves the right to request a deposit of 70%.

• One month prior to arrival, you will receive the invoice, which must be paid within 14 days.

• Invoices for companies based outside the Netherlands and for sports and leisure groups must be paid in full prior to the event.

• Invoices will only be issued after the event if you are registered as a debtor with Van der Valk Hotel Cuijk-Nijmegen. The invoice will be sent digitally to the email address known to us, with a payment term of 14 days.

• If you wish to include a reference, order number or similar to expedite payment, please inform us in advance so that we can include it on the invoice. Any objections to the invoice must be submitted in writing within 14 days.

• Private guests will receive a payment link for the full reservation amount one month prior to arrival, which must be paid within 14 days. Products charged on a post-calculation basis will be invoiced afterwards. Our sales staff will send a payment link for this purpose.

Where these conditions do not provide, the Uniform Conditions for the Hotel and Catering Industry (UVH) apply. These can be downloaded via: https://www.khn.nl/tools/uniforme-voorwaarden-horeca-nederlands.