CANCELLATION POLICY MEETINGS & EVENTS

Van der Valk Hotel Cuijk-Nijmegen

Cancellations must be submitted to us in writing and include the date; no rights can be derived from verbal cancellations.
The date of receipt of the cancellation email is considered the definitive cancellation date.
The total booking value, based on the most recent confirmation of the group, event, or congress, forms the basis for the amount payable by the client.

Application of these cancellation conditions:
a) Cancellation of the entire event
b) Reduction in the duration of the event, resulting in a reduced booking value

Cancellation fees for hotel and/or conference accommodation:

  • More than 3 months before the start date: 0%
  • More than 2 months before the start date: 15%
  • More than 1 month before the start date: 35%
  • More than 14 days before the start date: 60%
  • More than 7 days before the start date: 85%
  • 7 days or less before the start date: 100%

 

Changes to the number of hotel and/or conference accommodations:

  • Up to 1 month before arrival: unlimited changes to the number of guests allowed
  • Up to 5 working days before arrival: maximum 10% reduction of the reserved number of guests
  • Up to 24 hours before arrival: maximum 5% reduction of the reserved number of guests
  • Less than 24 hours before arrival: no free changes possible

An increase in the number of guests is possible free of charge, subject to availability.

If no changes are received, we will assume the last confirmed number of guests. All changes and additions must be confirmed by email to sales@hotelcuijk.nl.

We advise you to notify us of any changes to your reservation as soon as possible, given our cancellation policy.

No-Show:
In case of no-show, 100% of the booking value will be charged, excluding breakfast costs and tourist tax.

Payment Terms:

  • For confirmed bookings with a total value exceeding €7,500, Van der Valk Hotel Cuijk-Nijmegen reserves the right to request a 70% deposit.
  • One month before arrival, you will receive an invoice which must be paid within 14 days.
  • Invoices for companies based outside the Netherlands and for sports and leisure groups must be paid in full prior to the event.
  • Invoices are only issued after the event if you are registered as a debtor with Van der Valk Hotel Cuijk-Nijmegen. The invoice will be sent digitally to the email address known to us, with a payment term of 14 days.
  • If you wish to include a reference, order number, or similar to facilitate payment, please inform us in advance so we can include it on the invoice. Objections to the invoice must be submitted in writing within 14 days.
  • Private guests will receive a payment link for the total booking amount one month before arrival, which must be paid within 14 days. Products billed on a post-calculation basis will be invoiced afterwards; our sales staff will send a payment link for the outstanding amount.

Where these conditions do not provide, the Uniform Conditions for Hospitality (UVH) apply. These can be downloaded via: https://www.khn.nl/english.